We deliver nationwide in the Philippines. Orders ship 1-3 business days after we’ve received your order.
Metro Manila
Greater Metro Manila + Outside Metro Manila
Frequently Asked Questions
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How much is your delivery fee?
Our standard rates are:
Metro Manila: FREE
Greater Manila + Outside Metro Manila: P300Shipping is free for Metro Manila orders above P3000.
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Where do you deliver?
We deliver anywhere in the Philippines, but it takes us a while to deliver orders placed outside Metro Manila!
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When will my order arrive?
Metro Manila + Greater Manila orders: Expect to receive your order within 1-4 business days after the order is placed.
Outside Greater Manila: Expect your order within 1-2 weeks.
Our shipping partner fulfills deliveries on Mondays to Saturdays. Kindly note that there might be delays on holidays.
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Can I get my order the next day?
This will depend on the product—if it's from Pepper Essentials and in stock, we can deliver the next day. Products from our Global Brands take a bit longer since these orders are fulfilled by our partners.
If you need to receive your order the next day, please reach out to us at shop@pepper.ph so we can figure something out!
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Can I have my order delivered the same day?
We currently do not offer same day delivery. The earliest we can deliver is the next day for certain items (see the item above).
If you need to receive your order ASAP, please reach out to shop@pepper.ph and we'll see what we can do!
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I never received my order. What do I do?In case of delivery delays, you will be updated as soon as possible with the adjusted ETA. If you haven't received your order within 7 days, let us know immediately at shop@pepper.ph.
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Do you accept bank deposits?Not at the moment, sorry. We currently take major credit cards and GCash through Paymongo.
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Do you accept installment payments?We do not accept installment payments at the moment.
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I received a gift card. How do I use it?The gift card in your email comes with a code that looks like a jumble of letters and numbers. Copy this code and paste it when you checkout your order.
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How do I request for a refund?You can read up on refunds, returns, and exchanges in our Warranty Policy page.
